Client Service Manager - Digital Marketing

Location: Lehigh Valley, PA

Job Description

Citro Digital, an innovative and client-centric digital marketing company, is looking for a talented Client Service Manager to manage clients across multiple specialties including Website/Mobile App Development, Search Engine Optimization, Social Media Marketing and Digital Advertising. At Citro Digital, we're much more than a digital marketing agency, we're a group of energized highly-collaborative doers driven to achieve our customers' goals with a spark of cutting-edge inspiration. We pride ourselves in always looking to the next big thing in the marketing industry while delivering effective digital solutions to complex marketing challenges day-to-day. Our team members are the heart of Citro Digital which is why we give them the perfect environment to explore their passions and plenty of perks to go along with it! Flexible start times, dogs in the office, and team-building activities are just a few ways we reinforce and encourage our core values to shine. We are always looking to elevate our team with a great addition to join us in providing for our true passion: our customers!


Ideal Qualities

  • Agency experience leading digital and social campaigns 
  • Extremely creative, resourceful and detail-oriented; must multitask and prioritize with ease in a fast-paced, deadline-driven environment 
  • Strong understanding of digital media and social networking applications 
  • Strong self-starter who takes full responsibility and ownership of the tasks before them 
  • Fun, friendly and professional demeanor 
  • Solid persuasive presentation skills


Essential Duties and Responsibilities

  • Manage day-to-day client relationships across multiple clients/brands
  • Handle all client account needs including resourcing, strategy, quality of work, and budgeting 
  • Build a thorough knowledge of client's business and competitors within the industry to: Enhance agency work proactively, share strategic insights for client business and Identify opportunities to grow agency relationships
  • Oversee execution of recaps and performance reports for clients 
  • Lead and contribute to new business and thought leadership opportunities
  • Prepare client presentations that tell a story by translating data into key insights
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Determine organic growth areas and capitalize on opportunities
  • Take ownership of customer issues and follow problems through to resolution
  • Keep accurate records and document customer service actions and discussions
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Other duties as needed


Qualifications

  • Bachelor's in Marketing/Advertising, Communication or related and 5 years of work experience in marketing related field
  • Strong understanding of digital media and social networking applications with Agency experience leading digital & social campaigns
  • Proven track record in client management and providing outstanding client service
  • Extremely creative, resourceful & detail-oriented; able to easily multi-task & prioritize within a fast-paced, deadline-driven environment 
  • Strong understanding of industry needs and keeps up with trends and applications
  • Ability to think strategically and take responsibility and ownership of tasks
  • Strong oral/written communication, problem-solving and client relation skills
  • Ability to develop and conduct persuasive presentations
  • Professional demeanor, able to adapt to changes, and team with others in a friendly and fun environment
  • Self-starter; Takes initiative and can effectively lead on tasks